Frequently Asked Questions
Shipping and Delivery
We aim to have your order delivered within 2 working days (Mon-Fri). Due to an influx of freight in our Auckland facilities from local businesses re-opening, we’re experiencing a 1-day delivery delay over and above our existing service standards. Our normal service standards are 1 working day within island and 2 working days between islands.
For more info please go to: https://www.aramex.co.nz/services/service-updates/
New Zealand: We use Aramex Couriers
We have a flat shipping rate of $10 for orders under $150.
Australia and International Freight:
International Freight will be available with special conditions. If you are overseas please contact us.
Shipping on orders over $150 is free.
Faulty? We check and pack your order very carefully, however as most of our products are hand-made, there are times when we miss a fault. If you have received a faulty product.
What you need to do:
Get in touch with us within 7 days to explain the fault – either by phone on 09 430 2040 from 9 am to 5 pm Mon to Fri or email us at info(at)himalayantradingpost.co.nz and we will organize replacement of this stock for you.
Not happy with what you have received?
We understand that buying online can have its downside – and receiving a product that looks lovely online, but doesn’t work for you can happen! You are welcome to return a product if you are not happy with it – we want you to be 100% happy!
This is what you need to do:
Return the product within 7 days of receiving it, completely intact, with all the labels still attached. Obviously, the product cannot have been used or worn and needs to be in its original packaging and state. Please post this to Himalayan Trading Post, 89 Cameron Street, Whangarei, 0110. An explanation of what you didn’t like would be appreciated. Please include your bank details in the package so that we can refund you the cost of the product directly. Unfortunately, this does not cover the cost of postage.